Front Desk Hotel Clerk

3 weeks ago


Grande Prairie, Canada Podollan Grande Prairie Inn & Spa Inc. Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Podollan Grande Prairie Inn & Spa Inc.

Job Summary:

The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing the front desk operations.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • High school diploma or equivalent
  • 1-2 years of experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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