Banking Center Director

2 months ago

Vancouver, British Columbia, Canada Webster Bank Full time

About the Role:

The Banking Center Director will be responsible for leading all functions, staff, and daily operations within a banking center. This includes implementing the Webster banking center network strategy, achieving sales, customer service, P&L management, operations, and colleague development goals, while contributing to the achievement of District goals.

Key Responsibilities:

  • Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
  • Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
  • Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center's growth and profitability objectives.
  • Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
  • Coach, develop, and hold team accountable by demonstrating leadership skills and modeling the way.
  • Utilize and model usage of all available sales tools and resources.
  • Ensure timely completion of audits with an expectation to meet/exceed branch operations review requirements.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely, and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.
  • Execute on effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties/responsibilities.

Requirements:

  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.

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