Banquet Operations Manager

2 weeks ago

Richmond, British Columbia, Canada CB Canada Full time

Job Summary: We are seeking a highly motivated and experienced Manager, Banquets to join our team at River Rock Casino Resort. As a key member of our food and beverage department, you will be responsible for directing and implementing banquet operations, ensuring exceptional service levels, and maximizing productivity.

Key Responsibilities:

  • Overall Management: Oversee the overall management and profitability of banquet operations, including reviewing banquet set ups, event orders, and station assignments.
  • Service Excellence: Meet exceptional service levels for all guests through focus on employee training, performance management, and leadership.
  • Productivity: Maximize productivity through effective team member scheduling and supervision.
  • Payroll and Labour Costing: Perform payroll and labour costing.
  • Inventory Management: Monitor inventories, ordering, and purchasing, and maintain accurate log books.
  • Promotion and Marketing: Promote and market banquet operations.
  • Strategic Planning: Implement strategic banquet plans with the management team and offer banquet expertise to internal and external guests.
  • Liaison: Liaise with theatre operations and casino operations to ensure overall food and beverage efficiencies.
  • Recruitment: Active involvement in recruitment of banquet team members and in Departmental Meetings.
  • Company Goals: Contribute to the overall company goals, initiatives, and objectives.

Requirements:

  • Experience: A minimum of 3 years of recent supervisory experience in a similar banquet food and beverage role.
  • Certification: Certificate in hospitality and/or restaurant management is an asset.
  • Skills: Energetic, highly motivated, and creative. Excellent written and verbal communication skills. Strong computer skills. Proven leadership skills and the ability to train and develop employees. Highly organized with the ability to multitask in a fast-paced environment.
  • Certifications: Ability to obtain FoodSafe Level 2 and Serving it Right License certifications.
  • Background Check: The ability to successfully pass a criminal record and credit check through the Gaming Policy and Enforcement Branch (if required).
  • Customer Service: Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • Knowledge: A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
  • Development: A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Values: Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • Passion: A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.

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