Banquet Operations Manager

1 month ago

Richmond, British Columbia, Canada CB Canada Full time
Job Title: Manager, Banquets-RRCR

River Rock Casino Resort is seeking a highly motivated and organized Manager, Banquets to lead our food and beverage department in banquet operations. As a key member of our team, you will be responsible for directing, implementing, and monitoring banquet operations, ensuring adherence to all policies and procedures, and maintaining banquet food and beverage labor costs.

Key Responsibilities:
  • Oversee the overall management and profitability of banquet operations, including reviewing banquet set-ups, event orders, and station assignments.
  • Meet exceptional service levels for all guests through focus on employee training, performance management, and leadership.
  • Maximize productivity through effective team member scheduling and supervision.
  • Perform payroll and labor costing.
  • Monitor inventories, ordering, and purchasing, and maintain accurate log books.
  • Promote and market banquet operations.
  • Implement strategic banquet plans with the management team and offer banquet expertise to internal and external guests.
  • Liaise with theatre operations and casino operations to ensure overall food and beverage efficiencies.
  • Responsible for assisting in all food and beverage outlets.
  • Active involvement in recruitment of banquet team members and departmental meetings.
  • Contribute to the overall company goals, initiatives, and objectives.
Requirements:
  • A minimum of 3 years of recent supervisory experience in a similar banquet food and beverage role.
  • Certificate in hospitality and/or restaurant management is an asset.
  • Energetic, highly motivated, and creative.
  • Excellent written and verbal communication skills.
  • Strong computer skills.
  • Proven leadership skills and the ability to train and develop employees.
  • Highly organized with the ability to multitask in a fast-paced environment.
  • Ability to obtain FoodSafe Level 2 and Serving it Right License certifications.
  • The ability to successfully pass a criminal record and credit check through the Gaming Policy and Enforcement Branch (if required).
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
  • A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Live CB Canada's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.

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