Administrative Support Specialist

1 week ago

Mississauga, Ontario, Canada University of Toronto Full time

About University of Toronto Mississauga

The University of Toronto Mississauga is a dynamic and diverse campus, home to approximately 15,000 students and over 1,000 faculty and staff. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, UTM offers a broad array of continuing education programs and professional masters programs.

Job Description:

This TERM position will provide administrative support for student services, ensuring effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. The successful candidate will be the first point of contact in the Office of the Registrar and provide proactive, customer-friendly, quality service in a complex environment reflecting a diverse population.

Responsibilities:

  • Provide detailed information on processes, policies, and procedures
  • Interpreting rules and regulations to determine appropriate referrals
  • Verifying the accuracy and completeness of information
  • Collecting supporting documentation required for records and enrollment processing
  • Resolving issues within the scope of the role and escalating problems as required
  • Collecting user fees for registration activities on a regular basis

Qualifications:

  • Bachelor's Degree or equivalent combination of experience and education
  • Minimum two years work experience in a fast-paced, high-volume customer/student services environment
  • Experience processing service fee credit/debit card payments
  • Proficiency and experience in MS Office and working with a student information system retrieving, reviewing and updating student information
  • Solid understanding of undergraduate university policies and procedures
  • Excellent communication and customer relations skills
  • Demonstrated ability to exercise sound judgement, patience, discretion, tact and diplomacy
  • Outstanding organizational skills with the ability to prioritize and work well under pressure
  • Attention to detail and a high degree of accuracy with strong keyboarding/data entry skills

Working Conditions:

This is a TERM position (1 year) and is eligible for a hybrid work arrangement. Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Salary:

The salary range for this position is $66,715 - $85,319 per year, with an annual step progression.

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