Claims Manager

1 week ago

Toronto, Ontario, Canada AIG Full time
Drive Business Growth as a Claims Manager

We are seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will drive business growth by delivering exceptional customer service, improving claims processes, and fostering a culture of excellence.

Key Responsibilities:
  • Lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical, and business-related travel claims.
  • Provide technical assistance, coaching, and support to team members to ensure high-quality claims handling and adherence to best practices.
  • Develop and implement claims processes and protocols to meet the needs of brokers and customers, ensuring satisfaction and retention.
  • Collaborate with underwriting and actuarial departments to drive business alignment and provide claim trends, large loss reports, and support client acquisition and retention.
  • Perform performance management of team members, including weekly 1x1s, monthly team meetings, and mid-year reviews, to ensure growth and development.
Requirements:
  • Minimum 5+ years of experience in Accident & Health claims or related experience.
  • Prior leadership experience, including mentoring, performance management, and onboarding.
  • Strong customer service orientation, people skills, and decision-making abilities.
  • Excellent oral and written communication skills, including presentation skills and executive presence.
  • Superior analytical skills, with ability to assess reporting metrics and prepare management reports.

AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture of belonging, where everyone feels valued and respected. Join us in reimagining insurance to make a bigger difference in the world.

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