Hotel Front Desk Associate

4 weeks ago


Kirkland Lake, Canada Super 8 Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Services Representative to join our team at Super 8. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process guests' departures, calculate charges, and receive payments with accuracy and professionalism
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless guest experiences
  • Perform various clerical duties, including faxing, filing, and photocopying, to support the front desk team
  • Answer telephone calls and relay messages to guests and staff members in a courteous and efficient manner
  • Assist guests with special needs and provide exceptional customer service to ensure a positive stay
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain a high level of productivity
  • Physical stamina to stand for extended periods and work under pressure
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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