Customer Service Representative

5 days ago


Mississauga, Ontario, Canada Scotiabank Full time

About the Role

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate in Mississauga. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers, helping them achieve their financial goals.

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Your primary responsibilities will include:

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  • Taking a proactive approach to understanding our customers' needs and providing personalized support.\
  • Processing day-to-day transactions efficiently and effectively.\
  • Identifying and fulfilling simple sales opportunities to contribute to the Branch's targets.\
  • Sharing your technical expertise with customers to help them better manage their banking needs.\
  • Building strong relationships with customers and delivering excellent service.\
  • Uncovering and solving customers' needs.\
  • Explaining complicated concepts in a clear and concise manner.\
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment.\
  • Staying up-to-date with product knowledge and industry trends to provide expert advice to customers.\
  • Fostering a culture of inclusivity and respect within the Branch.
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Requirements

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To succeed in this role, you will need:

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  • Proven customer service skills through work or community involvement.\
  • A willingness to assist in a professional, friendly, and efficient manner.\
  • Availability to work a flexible schedule.\
  • Comfortable in simple sales situations.\
  • Strong technical skills and the ability to promote digital and self-service banking options to our customers.\
  • A positive attitude and a passion for delivering exceptional customer experiences.


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