Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Lactalis Canada Full time

Job Title: Customer Service Representative

Location: 6045 Edwards Blvd. Mississauga, ON L5T 2W7

About Us:

Welcome to Lactalis Canada – where we take pride in being recognized as one of 2025 GTA's Top Employers As well as Forbes Canada, Top Canadian Employers for 2025 Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian's favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we're proud to say our products grace the shelves of an incredible 94% of Canadian households

With a 140-year legacy driven by innovation and unwavering quality, we're seeking like-minded individuals to join us in shaping our next chapter.

About the opportunity:

The Customer Service Representative provides customer service in a fast-paced DSD environment with tight timelines focusing primarily on the processing of numerous order types into SAP within the national order department. The secondary responsibility is the daily management of the route extraction process.

The attributes we are looking for:

  • Process all incoming orders received through inbound calls, fax, email and electronically according to route cut-off times. Execute all aspects of order management to ensure customers' requirements are met.
  • Management of electronic orders through the mapping of new customers to EDPAR table, correcting failed orders, and communicating issues to appropriate departments for resolution.
  • Promote the E-form ordering platform to customers and coordinate the system set-up with internal departments
  • Respond promptly to internal/external customer inquiries received through inbound calls and emails. Unresolved issues and complaints to be forwarded to the appropriate departments for resolution.
  • Creation of pre-booking/forced distribution orders received by Sales and coordinate their entry aligning to regular delivery schedule
  • Promote feature activity to all accounts by communicating and up-selling product to customers.
  • Provide customers with updated order forms and advise of product innovations and discontinuations
  • Manage the national route extraction process to ensure the steady flow of orders to the warehouse floor to facilitate the pick/pack/ship process to DSD customers.
  • Perform daily checks to ensure delivery/shipments/transfer orders are completed on time and without issue. Provide daily distributor summary reports

What you will bring:

  • College diploma in Business or Marketing an asset
  • 1-3 years customer service or inside sales experience
  • Excellent data entry skills with emphasis on accuracy and proficiency in using the numeric keypad
  • Strong interpersonal, active listening, and communication skills
  • High capacity to multi-task with strong organization skills
  • Basic knowledge of standard office computer technology such as Lotus Notes, Microsoft Office products and the Internet.
  • Strong working knowledge of SAP an asset
  • Team player, understanding the needs, requirements, and priorities of the department.
  • Bilingual an asset

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

  • A Competitive Base Salary
  • A Performance-Based Bonus System
  • 4 Weeks of Vacation
  • Benefits starting day 1
  • A Pension Program with an Employer Match at 100% of up to 6%
  • Tuition reimbursement plan of up to $3,000/year
  • A Volunteer Day to give back to your community
  • Learning and Development opportunities
  • A commitment to internal career advancement with potential for international mobility

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

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