Operations and Customer Experience Director

3 weeks ago


Vancouver, British Columbia, Canada Mejuri Full time

We are seeking an experienced professional to join our team as an Operations Lead at Mejuri, a leading fine jewelry brand. As an Operations Lead, you will be responsible for ensuring the smooth operation of our retail stores, including inventory management, receiving, order fulfillment, and customer experience.

Key Responsibilities:

  • Inventory Management: Oversee inventory levels, ensure accurate receiving and stocking, and manage inventory discrepancies.
  • Order Fulfillment: Coordinate with suppliers to receive and stock merchandise, process orders efficiently, and maintain high-quality packaging standards.
  • Customer Experience: Provide exceptional customer service, support visual merchandising initiatives, and maintain store appearance.
  • Operations: Ensure seamless daily operations, resolve issues promptly, and maintain open communication with colleagues and management.

Requirements:

  • 2+ years of experience in retail operations or related field.
  • Proven track record of inventory management, receiving, and order fulfillment.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to lift 50 lbs and stand for 8 hours.

Benefits:

  • A competitive hourly rate of $23-$26 per hour based on experience and qualifications.
  • Comprehensive medical, dental, and mental health benefits.
  • Generous product discount and flexible scheduling.
  • Semi-annual performance reviews and opportunities for career growth.

About Mejuri:

Mejuri is a category-defining fine jewelry brand that empowers women to invest in themselves. We value diversity, inclusion, and creativity, and strive to create a workplace culture that reflects these values. If you're passionate about delivering exceptional customer experiences and driving operational excellence, we'd love to hear from you



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