Customer Service Director
2 weeks ago
We are seeking a highly skilled Customer Service Director to lead our customer service team at Granville College.
Job Description- Hiring, Training and Development:
The ideal candidate will have experience in hiring, training, and developing staff to meet business objectives.
Service Quality Management:You will be responsible for directing and advising staff on the development and implementation of service quality assessment strategies.
Business Development:The successful candidate will have a proven track record of marketing business services and planning and controlling budgets and expenditures.
Leadership and Supervision:As a seasoned leader, you will oversee a team of more than 20 people and provide guidance and direction to ensure the smooth operation of the team.
Work Environment and Physical Demands:The Customer Service Director will work in a fast-paced environment with a large caseload and workload, meeting tight deadlines under pressure.
Personal Qualities:The ideal candidate will possess excellent oral and written communication skills, be organized, reliable, and a team player.
What We Offer- Salary: £55,000 - £65,000 per annum, depending on experience
- Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Hours of Work: 35-40 hours per week
- Work Term: Permanent
- Language: English
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