Salesforce Configuration Specialist

7 days ago

Montreal, Quebec, Canada BRP Full time

Job Description

The Salesforce functional analyst position at BRP is a key role that involves understanding business requirements and configuring the Salesforce platform to meet the needs of the organization.

You will work closely with business stakeholders, project managers, and developers to design, implement, and maintain Salesforce solutions that enhance business processes and drive efficiency.

Key Responsibilities

  • Gather, document, and prioritize business requirements related to Salesforce functionality.
  • Analyze and translate business requirements into Salesforce solutions, including configuration, customization, and integration with other systems.
  • Configure Salesforce objects, fields, workflows, process builder, validation rules, and custom development as needed to meet business requirements.
  • Ensure data quality and integrity within Salesforce by defining data models, validation rules, and data import/export processes.
  • Provide training and support to end-users to ensure they can effectively use Salesforce features and functionalities.
  • Develop and execute test plans, including user acceptance testing, to ensure that Salesforce solutions are error-free and meet business requirements.
  • Maintain detailed documentation of configurations, customizations, and processes within Salesforce.
  • Manage and coordinate the rollout of new features and functionalities, including user adoption strategies.
  • Create reports and dashboards to provide insights into key performance indicators and assist in data-driven decision-making.
  • Assist end-users with issues, identify and resolve problems, and work with Salesforce support as needed.
  • Stay up-to-date with Salesforce updates and best practices, and proactively identify opportunities for system optimization.

Requirements

  • Bachelor's degree in a relevant field (business, information technology, etc.).
  • Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified App Builder, are a plus.
  • 5+ years of proven experience in Salesforce configuration, customization, and administration.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Knowledge of CRM best practices and business processes.
  • Understanding of data management and data modeling concepts.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with Agile development methodologies.
  • Ability to communicate with internal and external stakeholders on a daily basis.
  • Experience with Salesforce Lightning and Sales Cloud, Service Cloud, or other Salesforce products.
  • Familiarity with Salesforce development languages (Apex, Visualforce).
  • Knowledge of integration tools and methods for connecting Salesforce with other systems.
  • Project management skills and experience.

We're a World Leader in Recreational Vehicles and Boats

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination: It's about the journey.

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