Client Relationship Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Client Relationship Specialist to support our Western region. In this role, you will use your exceptional customer service and communication skills to manage the installation of new business and maintain relationships with plan administrators.
Key Responsibilities:
- Manage the installation of new business by working with policyholders, advisors, and head office staff.
- Provide support to our Group Account Executives.
- Process complex amendments and specialized employee notices.
- Coordinate and maintain high levels of policyholder service, including developing and maintaining relationships with group plan administrators.
- Coordinate and host benefit installation meetings with clients and/or advisors.
- Deliver employee benefit presentations.
- Respond to inquiries from policyholders, certificate holders, advisors, and head office staff on complex administrative or escalated claim situations.
Requirements:
- 3+ years of prior experience with group, life, and health products is preferred.
- Valid driver's license required.
- Ability to travel occasionally.
- Group Product knowledge is essential.
- Knowledge of government plans as they integrate with group plans.
- Post-secondary education and training in a related field.
- Excellent organizational and time management skills.
- Excellent communication skills, both verbal and written.
- Sound knowledge of Windows, Word, Excel, and PowerPoint.
- Ability to work in a team environment.
- Bilingual skills (French/English) are an asset.
What We Offer:
- A healthy work-life balance with employee wellness top of mind.
- Annual bonus program, annual vacation allowance, and company-paid benefits program.
- An additional paid volunteer day each year.
- Immediate enrollment in the company's pension program with employer matching.
- Employee resource groups that support an inclusive work environment.
- Tuition support and specialized program assistance.
- An onsite, full-service cafeteria with a variety of daily options.
- Discounts on company products and services, and access to exclusive employee perks.
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