Front Office Manager
4 weeks ago
We are seeking a highly motivated and experienced Front Office Manager to join our team at Nova Hotels. As a key member of our hotel operations team, you will be responsible for leading and championing the Guest Experience within the hotel by focusing on the arrival process, guest interactions, and optimizing guest satisfaction.
Key Responsibilities:
- Lead and motivate a team of front office associates to provide exceptional customer service and ensure a seamless guest experience.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure effective communication and coordination.
- Monitor and analyze guest feedback and make recommendations for improvement.
- Ensure compliance with Nova Hotels' policies and procedures.
Requirements:
- Previous experience in a front office or hotel operations role.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Fluent English language skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Meal program and staff rates at Nova Hotels locations.
About Us:
Nova Hotels is a Canadian, family-owned and operated hotel chain and management company based in Western Canada. We strive to provide our guests with the utmost in comfort and service at a great price. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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