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HVAC Sales Support Specialist

1 month ago

Calgary, Alberta, Canada Refrigerative Supply Limited Full time

About Refrigerative Supply Limited

We are a leading wholesale distributor of equipment and parts to the HVAC & Refrigeration trade, serving Western Canada through 15 branches.

Job Summary

The Inside Sales Representative will be responsible for sales of HVAC parts, equipment, and supplies over the phone and over the counter.

Key Responsibilities

  • Provide technical support to customers.
  • Answer customer calls and identify parts.
  • Make customers aware of product promotions.
  • Load and unload shipment of parts, supplies, and equipment.
  • Receive and process customer orders.
  • Maintain supplies inventory by recording quantities used and determining supplies needed.
  • Inform customers of standard procedures or resolution of problem.
  • Determine best method to resolve problems to ensure customer satisfaction and company adherence to policies.
  • Practice safe material handling techniques.
  • Generate invoices for counter sales orders.
  • Participate in a call schedule for after-hours customer service.

Requirements

  • Demonstrated excellent customer service skills.
  • Valid Class 5 driver's license.
  • Understanding of effective selling methods.
  • Knowledge of HVAC systems and ability to discuss with customers.
  • Working knowledge of how to process orders, quotes, credits, and back orders on the computer.
  • Basic inventory, warehousing and stocking procedures.
  • Ability to handle multiple tasks.
  • Effective communication skills (verbal, written, and listening).
  • Energetic and self-motivated.
  • Maintain a business-like manner at all times.
  • Dedicated to continuous improvement.
  • Basic Microsoft Office skills.

About Us

Refrigerative Supply Limited is an equal opportunities employer. We are committed to providing an environment where employees can grow professionally and build rewarding careers.