Patient Services Coordinator
5 days ago
About FYidoctors:
We are a leading healthcare organization dedicated to providing exceptional patient care and advancing eye health. Our team of professionals is committed to delivering world-class service and creating a positive work environment.
Job Summary:
We are seeking a highly skilled and customer-focused Patient Services Specialist to join our team at FYidoctors. As a key member of our team, you will be responsible for delivering exceptional patient service, managing appointment bookings, and providing administrative support.
Key Responsibilities:
- Warmly greet patients and provide a positive first impression
- Check patients in and out of the office, ensuring a smooth and efficient experience
- Communicate effectively with patients, their medical service providers, and other third parties
- Administer pre-testing services and manage appointment bookings
- Manage billing and payments, ensuring accuracy and timeliness
- Uphold excellent customer service standards, using your charisma and problem-solving skills to resolve issues
Requirements:
- Customer-facing experience, preferably in a retail environment
- Confidence working in a fast-paced environment
- High level of comfort using technology and computers, with solid proficiency in MS Office Suite
- Professional, approachable manner and a love of meeting and interacting with people
About the Role:
This is a full-time, permanent position working up to 40 hours per week. As a Patient Services Specialist, you will play a critical role in delivering world-class service to our patients and contributing to the success of our organization.
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