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Senior Network Administrator

1 month ago

Winnipeg, Manitoba, Canada 365 Technologies Full time
Senior Network Administrator Job Description

365 Technologies is seeking an experienced Senior Network Administrator to join our team. As a key member of our service desk team, you will be responsible for providing exceptional support to our growing client base.

Key Responsibilities:

  • Provide IT skills coaching and mentorship to junior team members.
  • Offer remote support via email, telephone, and chat for all clients and end-users, including support for workstations, servers, network devices, etc.
  • Research and resolve complex problems that Network Administrators are unable to resolve.
  • Analyze and identify trends in issue reporting and devise preventive solutions.
  • Assist with on-call rotation, requiring after-hours availability to support junior team members.
  • Document all completed work using our ticketing system.
  • Design and deploy new technology services and solutions.
  • Ensure tickets are responded to and resolved within published Service Level Agreements.
  • Regularly communicate with the Service Desk Coordinator or Manager regarding incident resolution and outstanding problems.
  • Provide timely follow-up to client inquiries and support tickets.
  • Keep client documentation updated.
  • Accurately track and submit timesheets & expenses.
  • Meet all published key performance indicators (KPIs).
  • Lead complex projects and support team members in the delivery of projects.

Requirements:

  • 7-10 years of active IT support experience, preferably in a Managed Services environment.
  • Extensive experience troubleshooting Microsoft Windows 10 and/or Windows 11.
  • Experience with Microsoft 365 administration and management.
  • Experience with configuration and troubleshooting of Microsoft Server OS (2016, 2019, 2022).
  • Experience with Veeam Backup & Replication.
  • Experience performing MS SharePoint site creation and migrations.
  • Experience creating and managing Virtual Machine environments (Hyper-V, VMware).
  • Experience with firewall and security appliances (SonicWall & FortiNet).
  • Working knowledge of remote management and monitoring platform (RMM). ConnectWise Manage and Automate would be a significant asset.
  • Experience with PC and Server hardware installation and troubleshooting.

Benefits:

  • Competitive Salary
  • Performance-based incentives
  • Comprehensive benefits package
  • Employer RRSP/DPSP/TFSA matching plan
  • Health spending account
  • Staff lounge with cold drinks and snacks
  • Mileage Compensation

This role requires the candidate to reside in Winnipeg, Manitoba or surrounding area.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year