Medical Billing Operations Director
2 days ago
Petal is a leading Canadian healthcare orchestration and billing company, revolutionizing healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.
What You Will DoAs the Senior Manager of Medical Billing Operations, you will play a critical role in ensuring the success of our medical billing function. We are seeking an ideal candidate who is not only performance-oriented but also deeply committed to enhancing client satisfaction, orchestrating operational strategies, and inspiring efficient team management.
Key Responsibilities:
- Develop and implement plans for medical billing operations that are aligned with organizational goals;
- Collaborate with executive leadership to provide insights, recommendations, and updates on performance;
- Lead a high-performing team, fostering a positive and collaborative work environment;
- Provide professional development opportunities for team members;
- Conduct regular performance assessments and set clear performance expectations;
- Drive a customer-centric culture within the team, ensuring a high level of customer satisfaction;
- Develop and implement initiatives to enhance the customer experience and resolve issues promptly;
- Oversee and optimize medical billing processes to ensure accuracy, compliance, and efficiency;
- Identify areas for process improvement and implement solutions to enhance overall operational performance;
- Develop, monitor, and manage operational performance and metrics;
- Collaborate effectively with other departments, and cross-functional teams to align billing operations with overall business objectives.
We are looking for a dynamic leader with a strong background in customer operations, preferably in medical billing operations. Required qualifications include a degree in business administration, accounting, healthcare management, or another relevant field, and a minimum of 8 years of progressive experience in customer operations.
Additional requirements include a proven track record of effectively leading teams and achieving performance targets, experience within the SaaS or technology-enabled service industry, and exceptional leadership and people management skills.
Strong analytical and planning abilities, excellent communication and interpersonal skills, a results-oriented and performance-driven mindset, and a client-focused approach with a keen understanding of customer needs are also essential.
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Montreal, Quebec, Canada Petal Full timeAbout PetalPetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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Montreal, Quebec, Canada Petal Full timeAbout PetalPetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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Montreal, Quebec, Canada Petal Full timeAbout the RolePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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1 month ago
Montreal, Quebec, Canada Petal Full timeAbout the RolePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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Montreal, Quebec, Canada Petal Full timeAbout PetalPetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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Montreal, Quebec, Canada Petal Full timeAbout PetalPetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.The Xacte division offers an innovative medical billing...
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Montreal, Quebec, Canada Petal Full timePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through advanced analytics and informed insights.The Xacte division offers an innovative medical billing solution, that empowers...
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Montreal, Quebec, Canada Petal Full timePetal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through advanced analytics and informed insights.The Xacte division offers an innovative medical billing solution that empowers...
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