Senior Manager of Medical Billing Operations
4 weeks ago
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.
The Xacte division offers an innovative medical billing solution, that empowers healthcare professionals, medical clinics, and billing agency partners through a distinctive synergy of expertise and technology.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors.
About the RoleWe are seeking a highly skilled and experienced Senior Manager of Medical Billing Operations to join our team. As a key member of our leadership team, you will play a critical role in ensuring the success of our medical billing function.
Reporting to the Vice-President of Medical Billing Operations, you will be responsible for developing and implementing plans for medical billing operations that are aligned with organizational goals. You will also collaborate with executive leadership to provide insights, recommendations, and updates on performance.
As a leader, you will be responsible for fostering a positive and collaborative work environment, providing professional development opportunities for team members, and conducting regular performance assessments and setting clear performance expectations.
You will also drive a customer-centric culture within the team, ensuring a high level of customer satisfaction, and develop and implement initiatives to enhance the customer experience and resolve issues promptly.
Additionally, you will oversee and optimize medical billing processes to ensure accuracy, compliance, and efficiency, and identify areas for process improvement and implement solutions to enhance overall operational performance.
Your ProfileWe are looking for a dynamic leader with a proven track record of effectively leading teams and achieving performance targets. You should have a minimum of 8 years of progressive experience in customer operations, with a background in medical billing operations being a strong asset.
You should also have exceptional leadership and people management skills, strong analytical and planning abilities, excellent communication and interpersonal skills, and a results-oriented and performance-driven mindset.
A client-focused approach with a keen understanding of customer needs is essential, as well as the ability to adapt easily and thrive in a fast-paced environment.
Knowledge of medical billing processes and regulations is an asset, and proficiency in both English and French (spoken, written, and read) is required.
About Our BenefitsWe offer a comprehensive benefits package, including a signing bonus of $1,000 for your remote work set-up, compensation that recognizes your contribution, 4 to 6 weeks of paid vacation per year, 5 paid personal days per year, a group RRSP / DPSP plan with employer contribution, a complete group insurance plan, an annual wellness allowance, access to the Lumino Health telehealth application, and flexible work hours.
Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples, and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.
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