Liquor Store Operations Manager

4 weeks ago

Kelowna, British Columbia, Canada Otter Co-op Full time

Job Title: Assistant Manager - Liquor Store

About the Role:

We are seeking an experienced Assistant Manager to join our team at Otter Co-op. As an Assistant Manager, you will be responsible for supporting the Liquor Store Manager in directing the day-to-day store operations. This includes providing quality products and services to our guests, leading a team of retail professionals, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Assist with overseeing daily store operations and management in accordance with company policies and procedures.
  • Provide direction and leadership to continue to build an outgoing, positive, highly motivated team.
  • Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately.
  • Follow up and meet with suppliers to support the Store Manager.
  • Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs.
  • Assist with daily review and approval of payroll time cards in Kronos.
  • Assist with recruitment, onboarding, retention, training, development, and performance management.
  • Participate in periodic inventory, including physical counts, data entry, and reviewing reports for discrepancies.
  • Ensure the store's merchandising and program standards are being implemented, measured, managed, and maintained.
  • Ensure the store's housekeeping, sanitation, and maintenance schedules/standards are managed and maintained.
  • Handle guest inquiries and complaints in a timely and professional manner.
  • Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed.
  • Contribute to the Team in living the Corporate Values of Integrity, Community, and Excellence.
  • To perform other duties as assigned.

Requirements:

  • 3+ years' experience in Retail Guest Service, liquor industry experience preferred.
  • Previous experience in leading and managing people in a busy retail environment a strong asset.
  • Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset.
  • Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently.
  • Solid basic math skills and ability to read and understand financial reports.
  • Effective interpersonal, leadership, and communications skills.
  • Self-starter with motivation and ability to work in a busy environment.
  • Effective planning, organization, and time management skills.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Demonstrate the ability to maintain relationships both internally and externally to support the organization.
  • Enjoy working with the public and strive to provide a consistent and superior guest service experience.
  • Must have open availability and be able to work a variety of shifts, 7 days a week, including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays.
  • This position is based at the AOL @ Westbank, though it may require on some occasions to travel and work at other locations as business needs arise.

What's in it for you:

  • Competitive Wages.
  • Annual bonus program for all eligible team members.
  • For eligible positions: comprehensive benefits package and an employer-matched pension plan.
  • Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
  • Co-op Membership with an annual dividend payment on qualified purchases.
  • Education Assistance Program.
  • Learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation.

About Otter Co-op:

At Otter Co-op, we are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

How to Apply:

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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