Route Service Manager: Delivering Exceptional Customer Experiences
2 weeks ago
We are seeking a highly skilled Route Service Manager to join our team at Interstate Batteries. In this role, you will be responsible for delivering batteries and providing exceptional customer service to a predetermined route of customers and dealers within your territory.
As a Route Service Manager, you will have the opportunity to work independently with limited supervision and use frequent independent judgement when making decisions. You will be accountable for individual accuracy and committed to learning from mistakes.
Key Responsibilities:- Deliver batteries and provide service each dealer on your route in a safe and timely manner.
- Follow all Environmental Health and Safety rules and policies
- Load and unload trucks safely
- Establish, build and maintain good dealer relationships.
- Effectively manage consignment programs to help dealers increase sales and drive retention
- Complete documentation on a timely basis.
- Maintain the route by keeping displays clean and keeping dealer list up to date
- Work with dealer to optimize inventory and improve dealer performance
- Invoice all units that fail to last warranty period
- Rotate batteries to maintain quality product and service standards
- Collect and handle payments on account, which may include cash, checks and money orders
- Collect and return junk and/or used batteries to the warehouse.
- Interact professionally with all stakeholders including team members, managers and customers.
- High school graduate (or equivalent)
- Able to read, write and compute basic math
- Excellent communication skills required.
- Previous delivery and customer service experience required
- Working knowledge of electronic inventory management tools is required (tablets, scanners)
- Demonstrates good organizational skills and can prioritize tasks
- Works with a high degree of accuracy and attention to detail
- Approaches tasks with a sense of urgency
- Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.
- Be able to regularly lift and/or move 50+ lbs. without assistance
- Must have and maintain at minimum a valid Class 5 Driver's License and an acceptable driving record.
- Air Brake endorsement is required.
We strive to treat every Member like family — and that mindset applies to our teams too. Expect benefits that support your body, mind, and well-being now and later.
Our comprehensive health plan, 401K retirement plan, generous vacation and holiday time, Lyra mental health resources, and stock options make us a great place to work.
Estimated Salary Range:$24-$30 per hour
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