Route Service Manager

4 months ago

Langley, Canada Interstate Batteries Full time

**Purpose of Job**:
Deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention.

**Job Components**:

- Deliver batteries and provide service each dealer on your route in a timely manner.
- Follow all Environmental Health and Safety rules and policies
- Establish, build and maintain good dealer relationships.
- Effectively manage consignment programs to help dealers increase sales and drive retention
- Complete documentation on a timely basis.
- Maintain the route by keeping displays clean and keeping dealer list up to date
- Work with dealer to optimize inventory and improve dealer performance
- Invoice all units that fail to last warranty period
- Rotate batteries to maintain quality product and service standards
- Collect and handle payments on account, which may include cash, checks and money orders
- Collect and return junk and/or used batteries.
- Load and unload truck

**Qualifications**:

- Depending on equipment that will be operated, proper Driver’s License endorsements are required.
- Maintain a clean driving record
- Prior driving and customer service experience highly desirable
- Good communication skills
- Ability to interact effectively with customers
- Strong customer service skills.
- High school diploma or GED equivalent
- Ability to read, write and compute basic math.

**Work Environment**:

- Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
- Specific vision abilities include close vision, depth perception and ability to adjust focus.
- Ability to regularly lift and/or move 50+ lbs. without assistance
- Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Pay: From $28.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- delivery driving: 1 year (required)

Licence/Certification:

- Class 5 Licence with Air Brake Endorsement (required)

Work Location: In person

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