Restaurant Operations Manager

4 days ago


Stratford, Ontario, Canada A&W Restaurant Full time

We are looking for a skilled Restaurant Operations Manager to join our team at A&W Restaurant. This role is responsible for overseeing the day-to-day operations of our fast-paced food service environment.

Job Summary

The successful candidate will be responsible for supervising and coordinating activities of staff, training employees in job duties, sanitation, and safety procedures, estimating ingredient and supply needs, and ensuring that food and service meet quality control standards.

As a key member of our management team, you will be responsible for maintaining accurate records of stock, repairs, sales, and wastage, preparing and submitting reports, and addressing customer complaints or concerns.

Key Responsibilities
  • Supervise and Co-ordinate Activities: Supervise and co-ordinate activities of staff who prepare and portion food, maintain a clean and safe working environment, and ensure compliance with health and safety regulations.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, and provide guidance and support to new employees.
  • Inventory Management: Estimate ingredient and supply needs, and ensure that inventory levels are maintained to meet operational requirements.
  • Quality Control: Ensure that food and service meet quality control standards, and address any issues promptly.
  • Customer Service: Address customer complaints or concerns, and provide exceptional customer service to ensure customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions quickly
  • Physical ability to stand for long periods, lift heavy objects, and work in a combination of sitting, standing, and walking environments
Working Conditions

This role requires working in a fast-paced environment, under pressure, with tight deadlines, and attention to detail.

Compensation and Benefits

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits including a healthcare plan and opportunities for professional growth and development.



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