Retail Operations Specialist

1 month ago


Calgary, Alberta, Canada Sephora Full time

Sephora is seeking a highly skilled Retail Operations Specialist to join its team in North America. The successful candidate will be responsible for maintaining stockroom organization and merchandise updates, working in partnership with the Operations Supervisor.

Key Responsibilities
  • Provide excellent client service, responding to their needs during store business hours
  • Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS systems
  • Maintain high standards of cleanliness and organization within the cashier zone
  • Be aware of and assist in maintaining Sephora's merchandising concepts
  • Participate in programs to reduce shortage/loss
Operations Management
  • Perform shipment receipt and processing in a timely manner
  • Organize and maintain stockroom per company standards
  • Process transfers, damages, and testers per company standards
  • Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor
  • Ensure safety and tidiness standards are respected and maintained at all times
Skills and Qualifications
  • 1-2 years of retail/client service industry experience, preferably in a stockroom capacity
  • Possess good computer, arithmetic, and organizational skills
  • Ability to multi-task, while being attentive to the needs of clients and the business
  • Effective time management, problem-solving, and communication skills
  • A High School graduate or equivalent
Working Conditions
  • Work in a fragrance-filled environment
  • Lift and carry up to 50 pounds
  • Bend and stretch to stock shelves

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.

Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal, and Toronto.



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