IT Support Specialist

7 hours ago

CoteauduLac, Canada FedEx Full time
Job Title: IT Support Technician III

Location: Coteau-du-Lac, QC

Job Summary:

We are seeking an experienced IT Support Technician III to join our team at FedEx Supply Chain, Inc. The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, including network devices, servers, and storage systems.

Key Responsibilities:

  • Facilitate all phases of planning, designing, procuring, deploying, implementing, and sustaining IT infrastructure.
  • Establish and maintain infrastructure support processes to ensure availability, accuracy, and timely completion of all projects and operations break/fix issues.
  • Mentor others to correctly follow these processes.
  • Under limited supervision, rely on instructions and pre-defined guidelines to perform the functions of the job.
  • Follow corporate vision, mission, and values in daily activities.
  • Follow the highest ethical standards in all activities undertaken.
  • Lead the collection of requirements and performing gap analysis of project requests as it relates to infrastructure from the planning stages to implementation.
  • Rack and stack/connect various IT hardware components and perform necessary cable management procedures with limited direction/supervision.
  • Configure network devices, servers, and storage devices with limited direction/supervision.
  • Lead others in the documentation and tracking of IT infrastructure hardware during the deployment process.
  • Lead others in the implementation and maintenance of asset disposition process including annual asset inventory.
  • Develop and maintain broad awareness of the hardware, software, and networking components of the company's strategic system architecture.
  • Establish and maintain strong working relationships with customers, co-workers, the business community, consultants, contractors, and vendors.
  • Follow established change management procedures relating to all infrastructure-related moves, additions, and changes.
  • Maintain and document all tickets and change requests submitted by internal and external customers.
  • Develop and maintain broad awareness of the hardware, software, and networking components of the company's strategic system architecture.
  • Stay up-to-date on current and future infrastructure technologies, capabilities, and trends.
  • Actively seek out unreported IT-related non-conformances and work to correct.
  • Work with sustainment teams to establish, maintain, and update the strategy (methodology, processes, standards, tools, services) used in implementing supply chain IT infrastructure equipment for continuous improvement.
  • Assist in the creation of documentation for completed projects that can be used by support teams for future troubleshooting.

Requirements:

  • Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and 2-4 years of relevant experience.
  • Working knowledge of Windows OS, Windows server platforms, Apple/Mac products, and networking concepts.
  • General understanding of Data Cabling Media.
  • Excellent analytical and problem-solving skills.
  • Customer service driven.
  • Strong team player.

Physical/Cognitive Requirements:

  • With or without accommodation:
  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer: FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Range: 28.98 (Min Mid Max) Hourly

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