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Office Support Specialist

1 month ago

Sarnia, Ontario, Canada Lambton College Full time

About the Position:

This is a temporary, part-time support staff position that will provide administrative assistance to the Office of the Registrar and Financial Aid Services at Lambton College. The successful candidate will work 24 hours per week at an hourly rate of $24.43/HR, reporting to the Associate Registrar, Student Support Systems.

Key Responsibilities:

The Office Assistant will be responsible for handling a variety of inquiries that require knowledge of departmental policies and procedures. This includes supporting academic record functions throughout the student life cycle, such as processing student ID card requests, answering inquiries regarding TA tax forms, and other duties as assigned.

Specific Accountabilities:


•Process and validate all student transcript requests

•Maintain the highest level of confidentiality when dealing with student records and personal information

•Investigate and respond to TA tax inquiries from students

•Investigate and resolve issues with academic records to prepare for Ministry reporting

•Process student ID card requests and troubleshoot technical issues in conjunction with IT

•Other duties as assigned

Qualifications:


•2 year diploma in Office Administration, Business, or Community/Social Services

•Minimum one year experience in a position that processes specialized information and resolving problems

•Proficiency in operating a computer

•Strong knowledge of Microsoft Office

•Excellent customer service skills

•Ability to use tact, diplomacy, and judgement as needed

•Able to work in a team environment

•Excellent problem-solving skills

•Strong organizational skills

•Strong time management skills

•Able to work independently