Product Advisor

6 days ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to become the national leader in customer satisfaction.

Job Summary

We are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad Lexus Richmond. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities
  • Provide exceptional customer service by determining each prospective client's vehicle needs and preferences.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Sell new and pre-owned vehicles, and demonstrate vehicles to customers.
  • Understand the terminology of the automobile business and stay up-to-date on technological changes in all products.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
  • Use effective closing techniques to maximize sales and meet productivity goals.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan and organize how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
  • Attend department meetings as required.
Requirements
  • Good interpersonal skills and ability to communicate effectively with customers and colleagues.
  • Strong computer skills, including internet and MS Office, with the ability to maintain records using a computerized system.
  • Effective negotiation skills and ability to make sound decisions.
  • A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record.
What We Offer
  • A competitive salary and commission structure.
  • A comprehensive benefits package, including extended health and dental coverage.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.

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