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Richmond, British Columbia, Canada OpenRoad Auto Group Full time{"h1": "Unlock Your Potential at OpenRoad Auto Group", "p": "At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences and building a team of talented professionals who share our vision. As a Product Advisor, you'll play a key role in helping our customers find their dream vehicle and providing top-notch service throughout...
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Richmond, British Columbia, Canada OpenRoad Auto Group Full time{"h1": "Unlock Your Potential at OpenRoad Auto Group", "p": "At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences and building a team of talented professionals who share our vision. As a Product Advisor, you'll play a key role in helping our customers find their dream vehicle and providing top-notch service throughout...
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Product Advisor
2 months ago
Product Advisor
Product Advisor
Join our team at OpenRoad Lexus Richmond as a Product Advisor and be part of a dynamic and forward-thinking culture that values customer satisfaction and employee growth.
About the RoleAs a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles. You will work closely with customers to understand their needs and preferences, and use your knowledge of our products to deliver an outstanding customer experience.
Key Responsibilities- Provide exceptional customer service by determining each prospective client's vehicle needs and preferences.
- Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
- Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives).
- Understand the terminology of the automobile business and stay up-to-date on technological changes in all products/inventory.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
- Use effective closing techniques to ensure a smooth sales process.
- Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
- Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
- Set goals for each month's productivity and plan and organize how to reach those objectives.
- Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
- Attend department meetings as required.
- Good interpersonal skills and ability to communicate with others in a professional manner.
- Ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office) and ability to maintain records using a computerized system.
- Effective negotiation skills and ability to make sound decisions.
- A valid British Columbia Driver's License with a good driving record.
OpenRoad is one of the largest and fastest-growing automotive retail groups in the country, representing 20 automotive brands across 25 locations. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. As one of Canada's Best Employers and Best Managed Companies, we are committed to providing a positive and supportive work environment that encourages growth and development.
What We Offer- Opportunity to work with a variety of OEM brands.
- Amazing incentives, including a Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, and Employer RRSP Matching.
- Internal and external training and development opportunities for skill development and growth.
- A comprehensive Extended Health and Dental plan tailored toward Associate wellness.
- Recognition and Engagement Events.
