Product Advisor

3 days ago

Richmond, British Columbia, Canada OpenRoad Auto Group Full time

**Unlock Your Potential with OpenRoad Auto Group**

**Job Summary:**

We are seeking a highly motivated and results-driven Product Advisor to join our Sales team at OpenRoad Auto Group. As a Product Advisor, you will play a critical role in providing exceptional customer service, promoting new business, and contributing to the company's customer base.

**Key Responsibilities:**

  • Provide exceptional customer service by determining each prospective client's vehicle needs through active listening and questioning.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives).
  • Understand the terminology of the automobile business and stay up-to-date on technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
  • Use effective closing techniques; ask for help from management with closing when necessary. Be profit-minded when closing.
  • Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle's operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
  • Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity; plan and organize how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
  • Attend department meetings as required.
  • Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.

**Requirements:**

  • Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
  • The ability to work effectively with all levels of the organization.
  • Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system.
  • Effective negotiation skills, with the ability to make sound decisions in a manner consistent with the essential job functions.
  • A Current VSA MDC License.
  • A valid British Columbia Driver's License with a good driving record.

**What We Offer:**

  • A dynamic and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment.
  • Comprehensive Extended Health and Dental plan; tailored toward Associate wellness.
  • Recognition and Engagement Events.
  • A variety of OEM brands to work with, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, and Volkswagen.
  • Amazing incentives, including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, and Employer RRSP Matching.
  • Internal and External Training & Development opportunities for skill development and growth.

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