Customer Service Supervisor

4 weeks ago

Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at RESULTS ADVERTISING.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve excellent customer service and sales results.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Ensure compliance with company policies and procedures.
Requirements:
  • 1-2 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High school diploma or equivalent required.
Work Environment:

This is a full-time position with a 30-40 hour workweek. The ideal candidate will be able to work in a fast-paced environment and meet deadlines.

Language:

The primary language of this job is English.

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