Customer Service Supervisor

3 weeks ago

Richmond Hill, Ontario, Canada HM International Consulting Limited Full time
Job Title: Customer Service Clerks Supervisor

We are seeking a highly skilled and experienced Customer Service Clerks Supervisor to join our team at HM International Consulting Limited. As a Customer Service Clerks Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure they meet their performance targets and provide excellent customer service.
  • Conduct performance reviews and provide feedback to team members to help them improve their performance.
  • Develop and implement processes and procedures to improve customer service delivery and reduce complaints.
  • Collaborate with other departments to ensure that customer service needs are met and that customer complaints are resolved promptly.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Develop and implement training programs to ensure that team members have the skills and knowledge they need to provide excellent customer service.
Requirements:
  • 1 year to less than 2 years of experience in a customer service supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required.
Working Conditions:
  • Work under pressure to meet deadlines and resolve customer complaints.
  • Work in a fast-paced environment with multiple priorities.
  • May be required to work overtime to meet business needs.
Personal Suitability:
  • Accurate and reliable.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing priorities and deadlines.

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