Enterprise Success Advocate

7 days ago


Fredericton, New Brunswick, Canada iLobby® Facility & Visitor Management Full time

About iLobby Visitor Management:

iLobby is a leading provider of software-based enterprise visitor management solutions. Our platform helps organizations streamline, optimize, and automate key facility processes. From streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting-edge and drives significant value for our customers.

At iLobby, we foster an innovative and collaborative work environment that values individual contributions. Employee engagement is a key focus area for us, and we encourage participation and the sharing of ideas.

We offer a range of experiences and opportunities that support employees' career and personal goals, enabling them to live a healthy and balanced life.

About The Role:

We're seeking a highly motivated Enterprise Success Advocate who will play a pivotal role in driving business growth. This hybrid position requires collaboration with various teams to deliver exceptional customer experiences and drive revenue growth.

Key Responsibilities:

Account Management – Utilize a customer-centric approach to proactively manage and nurture a portfolio of accounts

Analyze Data – Regularly interpret complex data to identify areas for proactive focus within your account base

Drive Growth – Work across the customer journey to set customers on the path to success in collaboration with the sales team

Mitigate Risk - Proactively identify accounts at risk of churn and develop plans to mitigate this risk

Drive Product Usage - Partner with the product team to help customers adopt new features and use cases

Continuously Learn – Stay up-to-date on product enhancements, CS best practices, and ways to enhance the customer experience/journey

Requirements:

  • 2-5 years of experience in customer success
  • Experience in managing a customer lifecycle journey and understanding of working with usage data
  • Strong verbal and written communication, strategic planning, and project management skills
  • Exceptionally organized
  • Analytical and process-oriented mindset
  • Highly motivated, self-starter with a high degree of initiative, can-do attitude, results-driven mindset, and ability to achieve set goals
  • Pays attention to detail in all areas of work with strong problem identification and resolution skills

Estimated Salary: $80,000 - $120,000 per year (dependent on location and experience)



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