Helpdesk Senior Manager

3 weeks ago

Victoria, British Columbia, Canada NTT DATA Services Full time
Helpdesk Senior Manager

We are seeking a highly skilled and experienced Helpdesk Senior Manager to join our team at NTT DATA Services in Burnaby. As a key member of our IT service delivery team, you will be responsible for leading the support of our internal and external customers.

Key Responsibilities:

  • Lead a team of IT support specialists to ensure timely and effective resolution of customer issues
  • Develop and implement IT service management processes and procedures to improve service quality and efficiency
  • Collaborate with cross-functional teams to identify and prioritize business requirements and IT service needs
  • Monitor and analyze IT service performance metrics to identify areas for improvement

Requirements:

  • Proven experience in IT service management, preferably in a leadership role
  • Strong technical knowledge of IT systems and infrastructure
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

About NTT DATA Services:

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

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