Helpdesk Senior Manager
1 month ago
Job Title: Helpdesk Senior Manager
Job Summary:
We are seeking a highly skilled and experienced Helpdesk Senior Manager to join our team in Burnaby-Prince George, Victoria, and Kelowna, British Columbia. As a key member of our team, you will be responsible for providing direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
Key Responsibilities:
- Provide guidance and recommendations that drive results to improve business processes and client service delivery.
- Manage the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
- Lead cross-functional projects or processes.
- Develop and implement strategies to improve team performance and productivity.
- Collaborate with other departments to ensure seamless service delivery.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
What We Offer:
We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.
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