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Member Services Representative

2 months ago

Surrey, British Columbia, Canada Coast Capital Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coast Capital. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and delivering a memorable experience.

Key Responsibilities
  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build strong relationships with members, understanding their financial goals and objectives, and providing tailored advice and solutions.
  • Stay up-to-date on Coast Capital products and services, and effectively communicate their benefits to members.
  • Work collaboratively with other team members to achieve branch goals and objectives.
  • Contribute to a positive and inclusive branch culture, promoting a culture of excellence and customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of Coast Capital products and services, with a willingness to learn and stay up-to-date on new developments.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and branch goals.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on customer service and financial services.
  • A dynamic and inclusive work environment, with a strong focus on teamwork and collaboration.
  • Access to Coast Capital's comprehensive training programs, ensuring you have the skills and knowledge to succeed in your role.
  • A recognition and reward program, celebrating your achievements and contributions to the branch.