Member Experience Representative

2 weeks ago

Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Summary:

The YMCA of Greater Vancouver is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and program engagement, and supporting the delivery of YMCA programs and services.

Key Responsibilities:

* Provide excellent customer service to members, guests, and participants in all program areas
* Promote membership sales and program engagement through positive and professional interactions
* Meet and exceed projected sales targets
* Use established systems and structures to record and report on member satisfaction, interest trends, and activities
* Provide facility tours and orientations for new members
* Assist with set up and programming areas, including group fitness and child, family, and youth programs

Requirements:

* Current Standard First Aid and CPR-C & AED certificate
* Computer proficiency, including Microsoft Office and CRM systems experience
* Excellent communication and interpersonal skills with customer service orientation
* Experience in a fitness facility or recreation centre an asset

About the YMCA:

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that promote healthy living, education, and community development. We are committed to creating an inclusive and accessible environment where all members of our community feel valued, respected, and supported.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to the YMCA of Greater Vancouver. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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