Member Experience Representative

2 weeks ago

Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Title: Member Experience Representative

Are you passionate about delivering exceptional customer service and creating a positive experience for members? Do you have a strong understanding of membership sales and engagement strategies? We are seeking a highly motivated and organized Member Experience Representative to join our team at the YMCA of Greater Vancouver.

Key Responsibilities:
  • Promote membership sales and engagement through effective communication and relationship-building skills
  • Provide exceptional customer service to members, guests, and participants in all program areas
  • Meet and exceed projected sales targets through proactive sales strategies and techniques
  • Use established systems and structures to record and report on member satisfaction, interest trends, and activities
  • Engage in new member phone calls and milestone member retention calls to build strong relationships
  • Support member and participant programs, including fitness and child, family, and youth programming
  • Assist with set up and programming areas, including group fitness and child, family, and youth
  • Oversee fitness floor, programming, and member behavior to ensure a safe and welcoming environment
  • Assist members and guests with fitness floor-related questions and provide basic movement and exercise inquiries
  • Be prepared to adapt to changing situations and priorities to ensure a smooth and efficient experience for members
Requirements:
  • Current Standard First Aid and CPR-C & AED certificate
  • Computer proficiency, including Microsoft Office and CRM systems experience
  • Experience with ActiveNet an asset
  • Excellent communication and interpersonal skills with a customer service orientation
  • Experience in a fitness facility or recreation center an asset
  • Access to reliable transit or a vehicle
  • Conflict resolution training an asset
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
  • 3 professional references
About the YMCA:

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that promote healthy living, social responsibility, and community development. We are committed to creating an inclusive and accessible environment where all members of our community feel valued, respected, and supported.

We are seeking a highly motivated and organized Member Experience Representative to join our team. If you are passionate about delivering exceptional customer service and creating a positive experience for members, we encourage you to apply.

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