Member Experience Representative

3 weeks ago


Surrey, British Columbia, Canada YMCA of Greater Vancouver Full time

Job Summary:

The YMCA of Greater Vancouver is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for providing exceptional service to our members, promoting membership sales and engagement, and supporting the delivery of YMCA programs and services.

Key Responsibilities:

  • Provide outstanding customer service to members, guests, and participants in all program areas
  • Promote membership sales and engagement through positive and professional interactions
  • Meet and exceed projected sales targets
  • Use established systems and structures to record and report on member satisfaction, interest trends, and activities
  • Assist with training new staff/volunteers in procedures and practices
  • Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures

Requirements:

  • Current Standard First Aid and CPR-C & AED certificate
  • Computer proficiency, including Microsoft Office and CRM systems experience
  • Excellent communication and interpersonal skills with customer service orientation
  • Experience in a fitness facility or recreation centre an asset
  • Access to reliable transit or a vehicle

About the YMCA:

The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that promote healthy living, social responsibility, and community development. We are committed to creating an inclusive and accessible environment where all members of our community feel valued, respected, and supported.

How to Apply:

Apply online at [insert link] or contact our Human Resources department for more information.



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