Bilingual Client Service Representative
2 weeks ago
**About the Role**
We are seeking a highly skilled and customer-focused individual to join our team as a Client Service Representative. In this role, you will be responsible for delivering exceptional service to our clients through various communication channels.
Key Responsibilities:
- Provide friendly and professional service to clients through inbound, outbound, and eService channels in a fast-paced environment.
- Engage with clients to understand their needs and provide best-in-class support, recommending products that meet their financial needs.
- Educate clients on a wide range of financial products and services, enabling them to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Hiring and Training Details:
- Our Customer Contact Centre is a dynamic and inclusive team environment.
- Position Status: Full-time (37.5 hours)
Training and Work Shift Details:
- Must be available to attend training for a total of 16 weeks. Flexibility in working morning, afternoon, and evening shifts, including weekends and statutory holidays.
Requirements:
- Strong English and French, both oral and written communication skills.
- High curiosity to help meet clients' needs and build solutions.
- Passion for providing an exceptional client experience.
- Strong problem-solving and conflict resolution capabilities.
- Ability to learn and adapt quickly to contact centre technology.
- Strong time management and organizational skills.
- Experience in retail, sales, or other customer service environment is an asset.
What's in it for You?
- You will be part of a diverse and inclusive team of client-focused professionals.
- You will have access to thousands of online and in-person courses to shape your career growth.
- You will enjoy workspace flexibility and a dynamic work environment.
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