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Bilingual Client Service Representative

2 months ago


Moncton, New Brunswick, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and culturally sensitive individual to join our team as a Bilingual Client Service Representative. As a representative of Scotiabank, you will be responsible for providing exceptional service to our clients, while also promoting and supporting our Indigenous Peoples Liaison program.

Key Responsibilities
  • Deliver friendly and professional service to clients through inbound, outbound, and eService channels in a fast-paced environment.
  • Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
  • Educate clients on a wide range of financial products and on self-service channels to enable clients to serve themselves online.
  • Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Requirements
  • Strong English and French, both oral and written communication skills.
  • High curiosity to help meet clients' needs and build solutions.
  • Passion for providing an exceptional client experience.
  • Strong problem-solving and conflict resolution capabilities.
  • Ability to learn and adapt quickly to contact centre technology.
  • Strong time management and organizational skills.
  • Experience in retail, sales, or other customer service environment is an asset.
What We Offer
  • A diverse and inclusive team of client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success.
  • Access to thousands of online and in-person courses to shape your career growth with the support from diverse industry leaders.
  • Our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits.
  • A workplace that values and respects individual differences and promotes a culture of inclusion and accessibility.