Bilingual Client Service Representative
1 month ago
Requisition ID: 205283
Tangerine stands as Canada's premier direct banking institution, offering flexible and accessible financial solutions, innovative products, and award-winning client service. Our mission is to empower Canadians to enhance their lives, and we strive to make a positive impact in our communities, including fostering a supportive internal culture. We prioritize ensuring our employees feel valued and engaged within our vibrant Orange culture.
About Us:
The Customer Contact Centre is the core of our operations.
By becoming a part of our Contact Centre, you will enter an inclusive, award-winning environment dedicated to delivering exceptional customer care. At Tangerine, you can anticipate a culture that emphasizes recognition, diversity, and the core values of respect, integrity, passion, and accountability.
Your talents and skills will be cultivated by experienced banking leaders, focusing on your growth and success. We celebrate diversity and the unique perspectives it brings to our teams and customer interactions.
Bilingual Client Service Representative - Tangerine
As a leading digital bank in Canada, Tangerine's technology underpins all our operations. We have transformed the digital banking landscape and continue to innovate to address challenges and seize opportunities through advanced technology and collaboration.
Your Responsibilities:
As a brand ambassador in our contact centre, you will contribute to a team that provides award-winning service and delivers top-tier banking solutions to Canadians. In your role as a Client Service Representative, you will interact with clients, offering exceptional support for their everyday banking needs, educating them on self-service options, and proactively suggesting products that align with their financial objectives.
Key Responsibilities Include:
- Providing friendly and professional service to clients through various communication channels in a dynamic environment.
- Engaging with clients to deliver best-in-class support for their banking needs while proactively recommending suitable financial products.
- Educating clients on a variety of financial offerings (e.g., Chequing/Savings accounts) and self-service options to empower them to manage their banking online.
- Striving for first contact resolution while identifying and addressing barriers to excellent service.
Training & Work Schedule:
- Comprehensive training will be provided.
- Flexibility in working morning, afternoon, and evening shifts, including weekends and holidays, is required.
Qualifications:
- Proficient in both English and French, with strong verbal and written communication skills.
- A genuine desire to assist clients and develop effective solutions.
- A passion for delivering an outstanding client experience.
- Strong problem-solving and conflict resolution skills.
- Ability to quickly learn and adapt to contact centre technologies.
- Excellent time management and organizational abilities.
- Experience in retail, sales, or customer service is advantageous.
What We Offer:
- Be part of a diverse and inclusive team focused on client satisfaction and mutual learning in an environment that celebrates achievements.
- Access to numerous online and in-person courses to facilitate your career development with guidance from industry leaders.
- Support for your future savings and overall well-being through our comprehensive benefits program.
- A welcoming workplace culture that encourages authenticity and self-expression.
- Flexible work arrangements and the excitement of being part of a dynamic organization.
At Tangerine, we appreciate the unique skills and experiences each individual contributes to our team and are dedicated to fostering an inclusive and accessible workplace. If you require accommodations during the recruitment process, please inform our Recruitment team.
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