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Bilingual Client Services Representative
2 months ago
We are seeking a highly skilled and bilingual Client Services Representative to join our team at Tangerine. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional support to our clients through various communication channels.
Key Responsibilities- Deliver friendly and professional service to clients through inbound, outbound, and eService channels in a fast-paced environment.
- Engage with clients to provide best-in-class support on their daily banking needs and proactively recommend products that meet their financial goals.
- Educate clients on a wide range of financial products and self-service channels to enable them to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
- Strong English and French language skills, both oral and written.
- High curiosity to help meet clients' needs and build solutions.
- Passion for providing an exceptional client experience.
- Strong problem-solving and conflict resolution capabilities.
- Ability to learn and adapt quickly to contact centre technology.
- Strong time management and organizational skills.
- Experience in retail, sales, or other customer service environments is an asset.
- A diverse and inclusive team environment that celebrates and recognizes success.
- Access to thousands of online and in-person courses to shape your career growth with the support of diverse industry leaders.
- Our help to save for your future and invest in your total wellbeing through our Tangerine benefits.
- A workplace that values equality and simplicity, where you can bring your true self to work.
- Flexibility in working morning, afternoon, and evening shifts, including weekends and statutory holidays.
Tangerine is Canada's leading direct bank, offering flexible and accessible banking options, innovative products, and award-winning client service. We value diversity and what it brings to our teams and customer experiences.
We are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
