Strategic Customer Solutions Expert
2 weeks ago
D2L, a cloud company at the forefront of education transformation, is seeking a skilled Technical Account Manager to provide exceptional support to its premier customers.
The ideal candidate will possess strong technical knowledge and leadership abilities, enabling them to drive customer success and satisfaction as a key business driver.
Key Responsibilities:- Customer Support: Work closely with customers to address their infrastructure, project, and support needs, providing timely solutions and ensuring high-quality customer experience.
- Account Growth: Proactively identify opportunities to grow accounts and develop strategies to achieve this goal.
- Team Collaboration: Collaborate with cross-functional teams, including Support Engineers, Support Management, and SaaS groups, to ensure seamless escalation and resolution processes.
Fundamental Qualifications:
- Brightspace best practices expertise with experience in defining business processes and developing enablement programs.
- Strong leadership skills, enabling effective team management and account plan execution.
- Able to develop and maintain strong relationships with executive-level decision-makers.
- Demonstrated ability to work under pressure, managing multiple tasks concurrently and delivering results efficiently.
- Prior experience with learning management systems, preferably D2L.
Benefits:
- Competitive annualized base salary: $71,950 CAD (calculated based on the job requirements and location).
- Tuition reimbursement up to $4,000 CAD for continuing education through our Catch the Wave Program.
- 2 paid days off for Catch the Wave-related activities.
- Employee wellbeing programs, including mental health services, EFAP program, financial planning, and more.
- Home internet reimbursements.
- Employee referral program.
- Wellness reimbursement.
- Employee recognition.
- Social events.
- Dog-friendly offices at HQ locations in Kitchener, Winnipeg, Vancouver, and Melbourne.
About D2L:
- A leader in education transformation.
- Committed to improving human potential globally.
Learn More:
-
Strategic Learning Solutions Director
1 week ago
Kitchener, Ontario, Canada D2L Full timeLead Corporate Learning Transformation with D2LD2L is at the forefront of revolutionizing education through cutting-edge technology solutions that empower learners, educators, and institutions worldwide. Our mission is to transform the way the world learns, and we are seeking an experienced and strategic leader to drive growth and partnerships within the...
-
Logistics Expert for Clean Energy Solutions
2 weeks ago
Kitchener, Ontario, Canada e-STORAGE Full timeCompany Overview:e-STORAGE is a leading company in the renewable energy sector, specializing in battery energy storage systems for utility-scale applications. With two fully automated manufacturing facilities and an annual production capacity of 20 GWh, we are committed to providing high-quality solutions for a sustainable future.About the Role:We are...
-
BinSentry Feed Monitoring Expert
3 weeks ago
Kitchener, Ontario, Canada BinSentry Full time**Mission-Critical Position for Strategic Product Leadership**At BinSentry, we are revolutionizing the agriculture supply chain with cutting-edge technology solutions. We are seeking an exceptional **Feed Monitoring Expert** to spearhead our flagship product and drive its continued success.Key Responsibilities:Develop and manage a comprehensive product...
-
Seasonal TurboTax Live Expert
3 weeks ago
Kitchener, Ontario, Canada Intuit Full timeExpert Tax Guidance with TurboTax LiveWe are seeking a highly skilled and experienced tax professional to join our team as a TurboTax Live Expert. In this role, you will provide expert guidance and support to our customers as they navigate the TurboTax Live experience.About the RoleThis is a seasonal, client-facing position where you will work directly with...
-
Logistics Expert for Clean Energy Innovation
2 days ago
Kitchener, Ontario, Canada e-STORAGE Full timeJob SummaryWe are seeking a seasoned Logistics Expert to lead our global logistics efforts for utility-scale energy storage projects. As a key member of our team, you will drive logistics excellence across the supply chain, collaborating with internal and external stakeholders to ensure seamless and timely delivery of Battery Energy Storage Systems (BESS)...
-
Retail Sales Associate
3 weeks ago
Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Retail Sales Associate to join our team at beBee Professionals in Kitchener. As a customer service expert, you will be responsible for providing an exceptional shopping experience for our customers.Job Summary:The ideal candidate will have previous experience in cash handling and customer service. You will work closely with the sales...
-
Kitchener, Ontario, Canada EA Solutions Full timeAbout EA SolutionsWe are a dynamic company seeking an experienced and customer-focused individual to join our team as a Part Time Customer Service Assistant. As a remote worker, you will play a vital role in providing exceptional service to our clients.Key ResponsibilitiesManage incoming calls and emails from customers, ensuring prompt and professional...
-
Strategic Marketing Outreach Specialist
1 month ago
Kitchener, Ontario, Canada Virtual Causeway Full timeJob OverviewVirtual Causeway, a premier high-tech sales and marketing services firm, is seeking a highly motivated Strategic Marketing Outreach Specialist to join our team. This role is an excellent opportunity for individuals with a passion for marketing and sales to leverage their skills in a dynamic environment.About Virtual CausewayWe are a leader in the...
-
Product Marketing Manager
3 weeks ago
Kitchener, Ontario, Canada Sonova AG Full timeAbout SonovaSonova is a global leader in innovative hearing solutions. Our company operates through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license), and Advanced Bionics. We have over 17,000 committed employees worldwide, all...
-
Logistics Expert for Global Energy Storage
3 weeks ago
Kitchener, Ontario, Canada e-STORAGE Full timeAt e-STORAGE, a leading manufacturer of battery energy storage systems, we're committed to making lives better by harnessing the power of clean energy. As a pioneer in our field since 2001, we've established ourselves as an industry front-runner with a strong focus on sustainability.We offer a range of training programs and promotional opportunities to...
-
Strategic Operations Leader
3 weeks ago
Kitchener, Ontario, Canada Aramark Full timeJob OverviewWe are seeking an experienced Strategic Operations Leader to join our team. As a key member of our operations department, you will play a crucial role in driving profitability and improving customer satisfaction.
-
Kitchener, Ontario, Canada D2L Full timeUnlock Your Potential in a Dynamic Finance RoleD2L is a pioneering cloud company transforming education and shaping the Future of Work. Our mission is to revolutionize learning, enabling personalized experiences that drive improved retention, engagement, satisfaction, and results for learners worldwide.We're at the forefront of a seismic shift in teaching...
-
Customer Service Representative
1 week ago
Kitchener, Ontario, Canada Disability Solutions Full timeJob DetailsAs a Customer Service Representative at Dexterra Group, you will play a vital role in delivering exceptional customer experiences. Reporting to the Chef Manager, you will perform a variety of customer service-based tasks within the food services function. This position requires excellent customer service skills and attention to detail.Your...
-
Strategic Product Development Director
3 weeks ago
Kitchener, Ontario, Canada Stonewood Group Inc. Full timeDivisional Leader for Video and AI SolutionsWe are seeking a visionary technology leader who can drive innovation in software product development. The ideal candidate will oversee the product development of our video product lines, including machine vision and artificial intelligence.Key Objectives:Bolster a strong and creative teamCreate an environment that...
-
Customer Service Representative
3 days ago
Kitchener, Ontario, Canada Disability Solutions Full timeWe are Dexterra Group, a financially strong company with a presence across North America. Our mission is to provide exceptional culinary experiences while promoting stability, diversity, and inclusion.As a key member of our team, you will perform customer-facing tasks such as handling transactions, scanning goods, and ensuring accuracy. Your responsibilities...
-
Kitchener, Ontario, Canada Sunbelt Rentals Full timeAs the premier provider of equipment solutions for construction, Sunbelt Rentals offers an exciting opportunity to join our team as a Market Sales Leader. This pivotal role plays a crucial part in driving revenue and empowering Outside Sales Representatives and Strategic Account Managers to deliver exceptional customer experiences.About UsSunbelt Rentals is...
-
Automation and Controls Project Lead
3 weeks ago
Kitchener, Ontario, Canada Brock Solutions Full timeJob OverviewBrock Solutions is a cutting-edge engineering company that specializes in delivering innovative real-time operational solutions to the industrial and manufacturing sectors. With a strong focus on automation, machine learning, and IoT, our team of experts is dedicated to helping clients achieve their goals.Role SummaryWe are currently seeking an...
-
Strategic Fleet Partnerships Director
5 days ago
Kitchener, Ontario, Canada Miovision Technologies, Inc. Full timeMiovision Technologies, Inc. is a global industry leader providing cutting-edge solutions to improve today's traffic problems.About UsWe offer innovative tools to collect multimodal traffic data and uncover actionable insights, helping organizations maximize the efficiency of their road networks.Job SummaryThe Sales Director V2X Services will act as the...
-
Culinary Expert
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $50,000We are seeking a skilled Culinary Expert to join our kitchen team at beBee Professionals in Kitchener. As a key member of our culinary team, you will be responsible for preparing high-quality meals that meet our standards for presentation and taste.Key Responsibilities:Prepare and cook meals according to our menu and customer orders.Ensure food is served on...
-
Kitchener, Ontario, Canada Menlo Ventures Full timeAbout the RoleWe are seeking an experienced Software Development Expert to join our R&D team in Fund Administration. In this role, you will design and develop software solutions that help venture capital firms manage their investments efficiently.Key ResponsibilitiesDevelop software using Python and other technologies to automate investment management...