Front Desk Associate
5 days ago
Job Title: Front Desk Agent
Job Summary: We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Ramada Golden. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
Requirements:
- Dependability
- Flexibility
- Organized
- Reliability
- Team player
Work Environment: Fast-paced environment, work under pressure.
Language: English.
Work Hours: 40 hours per week.
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