Software Development Leader for Customer Experience Solutions

2 weeks ago


Vancouver, British Columbia, Canada Amazon Full time

The Amazon Customer Service organization is at the forefront of delivering exceptional customer experiences. As a Senior Software Development Engineer, you will be part of a team that seeks to delight customers through self-serve technology and tools or direct interaction with associates.

We are looking for results-driven individuals who are passionate about creating innovative customer engagement services and solutions. You will work on cutting-edge technologies such as GraphQL, Java, Spring, and AWS to build world-class customer experience solutions.

As a Senior Software Development Engineer on this team, you will collaborate with experienced engineers and leaders to drive improvements to our technology, design and develop new customer-facing products and interfaces, and build metrics to ensure high-quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer questions using our CRM.

You should be someone who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale.

We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

This role requires 5+ years of non-internship professional software development experience, including leading design or architecture of new and existing systems, experience as a mentor, tech lead, or leading an engineering team, and full software development life cycle experience.

The base salary for this position ranges from $150,700/year up to $251,700/year. In addition to a competitive salary, Amazon offers a total compensation package, which may include equity, sign-on payments, and other benefits.



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