Customer Experience Innovation Lead
2 weeks ago
About the Role
The Contact Handling Experience (CHEX) team at Amazon is seeking a skilled Senior Software Development Engineer to lead the development of innovative customer engagement services and solutions.
This role involves working with experienced senior software engineers and leaders to drive improvements to technology, design, and develop new customer-facing products and interfaces. The ideal candidate will have a passion for creating comprehensive customer experiences using cutting-edge technologies like GraphQL, Java, Spring, and AWS.
Key Responsibilities
- Lead projects that build new software services and tools from scratch and improve existing systems.
- Deliver large bodies of work that require the collaboration of multiple engineers.
- Own the team architecture, providing a system-wide view and design guidance.
- Set a culture of robust and exemplary software development practices in terms of code organization, clarity, simplicity, error handling, and documentation.
- Influence team priorities and approach by making insightful contributions.
- Coach or mentor multiple other engineers and collaborate with senior technical leaders to review and improve designs and solutions.
About the Team
The CHEX team develops products to support Amazon's CSAs in delivering Earth's most customer-centric customer service. Working backwards from CSAs as the customers served by these products, the team builds effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
Requirements
- 5+ years of non-internship professional software development experience.
- 5+ years of programming with at least one software programming language experience.
- 5+ years of leading design or architecture experience.
- Experience as a mentor, tech lead, or leading an engineering team.
- 5+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Bachelor's degree in computer science or equivalent.
What We Offer
We are committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Salary range: $150,700 - $251,700 per year. Total compensation includes equity, sign-on payments, and benefits such as medical, financial, and/or other benefits.
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