Children and Youth Program Director
4 weeks ago
We are seeking a highly skilled and experienced Children and Youth Program Manager to join our team at Netcracker Technology. As a key member of our organization, you will be responsible for managing and growing our on-site transformation programs, ensuring business profitability, and delivering high-quality results.
Key Responsibilities:- Manage and grow Netcracker's on-site transformation programs, including budget and business planning, customer expectations, and satisfaction.
- Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
- Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers.
- Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
- Hold Account Teams accountable for project deliverables.
- Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality.
- Lead service delivery and customer support activities related to the Netcracker product suite.
- Establish and grow relationships with clients at all levels in the organization.
- Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
- Lead cross-functional, multi-cultural, geographically dispersed teams.
- Establish and manage MBOs/KPIs for the team.
- Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation.
- Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements.
- Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry.
- Required experience with writing and reviewing contracts, SOWs, and other commercial agreements.
- Proven ability to handle program governance, ensuring alignment on program milestones and future strategy.
- Ability to build and execute resource plans (on/offshore).
- 10 years management experience, at least 3 years at senior levels.
- Experience running multi-million programs.
- Extensive experience with project management methodologies.
- Ability to build relationships at multiple levels within the client organization.
- Experience working in a matrixed corporate environment.
- Ability to travel.
- A degree in a related field.
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.
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Please submit a detailed CV and fill out all the fields in the form.
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Children and Youth Program Director
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Old Toronto, Ontario, Canada Netcracker Technology Full timeJob Title: Children and Youth Program ManagerNetcracker Technology is seeking a highly skilled and experienced Children and Youth Program Manager to join our team. As a key member of our organization, you will be responsible for managing and growing our on-site transformation programs, including budget and business planning, customer expectations, and...
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Children and Youth Program Director
4 weeks ago
Old Toronto, Ontario, Canada Netcracker Technology Full timeJob Title: Children and Youth Program ManagerNetcracker Technology is seeking a highly skilled and experienced Children and Youth Program Manager to join our team. As a key member of our organization, you will be responsible for managing and growing our on-site transformation programs, including budget and business planning, customer expectations, and...
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