Customer Experience Specialist

1 day ago


Lethbridge, Alberta, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Your primary focus will be on providing proactive support to our customers, understanding their needs, and identifying opportunities to enhance their banking experience. You will also be responsible for processing transactions, contributing to branch targets, and promoting digital banking solutions.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work in a team-oriented environment. You will also need to be comfortable with technology and able to effectively communicate complex concepts to our customers.

Key Responsibilities:

  • Provide exceptional customer service and build strong relationships with our clients
  • Process transactions and contribute to branch targets
  • Identify and promote digital banking solutions to our customers
  • Work collaboratively with the branch team to achieve business objectives
  • Stay up-to-date with Scotiabank's products and services to provide informed advice to our customers

What We Offer:

  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • The chance to make a positive impact on our customers' lives

Requirements:

  • Proven customer service skills and experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Comfortable with technology and able to learn new systems quickly
  • Strong problem-solving skills and ability to think critically


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