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Customer Experience Associate

2 months ago

Lethbridge, Alberta, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Proactively identify and address customer needs, providing personalized solutions and recommendations
  • Process transactions and manage customer accounts with accuracy and efficiency
  • Nurture long-term relationships with customers, building trust and loyalty
  • Contribute to branch targets by identifying and fulfilling sales opportunities
  • Stay up-to-date on product and service offerings, providing expert advice to customers
Requirements
  • Proven customer service skills, with a strong focus on building relationships and delivering exceptional service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Ability to learn and adapt to new products and services, with a strong desire to succeed in a target-based performance environment
What We Offer
  • A competitive compensation and benefits package, including opportunities for career growth and development
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • Access to cutting-edge technology and tools, to help you succeed in your role
  • A comprehensive training program, to ensure you have the skills and knowledge you need to excel
  • A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all