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Seasonal Customer Experience Ambassador

2 months ago

Lethbridge, Alberta, Canada Indigo Books & Music Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and welcoming environment in our stores.

Key Responsibilities
  • Create a Warm and Inviting Store Environment
  • Add Value to Our Customers' Lives
  • Develop Product Knowledge and Storytelling Skills
  • Engage and Connect with Customers on the Sales Floor
  • Curate Product Collections for Each Customer
  • Maintain Visual Standards and Store Appearance
  • Role Model Indigo's High Performance Characteristics
  • Stay Informed about New Products, Promotions, and Programs
  • Contribute to a Safe and Healthy Work Environment
  • Respond to Customer Feedback in a Timely Manner
  • Hold Self and Others Accountable
  • Develop and Share Ideas for Improving the Employee and Customer Experience
Requirements
  • Experience in Specialty Retail or a Retail Environment (Preferred)
  • Adaptability, Flexibility, and a Willingness to Learn
  • Demonstrated Commitment to Creating an Exceptional Employee and Customer Experience
  • Ability to Work in a Mobile Environment for Extended Periods
  • Ability to Lift Medium to Large Items (Up to 40 Pounds)
  • Availability to Work a Flexible Schedule (Including Weekends and Holidays)
  • Bilingualism (French/English) Required for Positions in Québec
About Indigo

At Indigo, we are committed to fostering a diverse and inclusive work environment that values the unique perspectives and experiences of our employees. We believe that our differences are what make us stronger and more effective in serving our customers and communities. We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.